APA Style

Tjiptono, Fandy, Gregorius Chandra. (2011). Service, Quality & Satisfaction (3). Yogyakarta: Andi.

Chicago Style

Tjiptono, Fandy, Gregorius Chandra. Service, Quality & Satisfaction. 3 Yogyakarta: Andi, 2011. Text.

MLA Style

Tjiptono, Fandy, Gregorius Chandra. Service, Quality & Satisfaction. 3 Yogyakarta: Andi, 2011. Text.

Turabian Style

Tjiptono, Fandy, Gregorius Chandra. Service, Quality & Satisfaction. 3 Yogyakarta: Andi, 2011. Print.