APA Style

McKenna, Regis. (1997). Real Time: preparing for the age of the never satisfied customer . Boston, Mass.: Harvard Business School Press.

Chicago Style

McKenna, Regis. Real Time: preparing for the age of the never satisfied customer. Boston, Mass.: Harvard Business School Press, 1997. Text.

MLA Style

McKenna, Regis. Real Time: preparing for the age of the never satisfied customer. Boston, Mass.: Harvard Business School Press, 1997. Text.

Turabian Style

McKenna, Regis. Real Time: preparing for the age of the never satisfied customer. Boston, Mass.: Harvard Business School Press, 1997. Print.