APA Style
Zeithami, Valarie A, Bitner, Mary Jo. (2000).
Services marketing: integrating customer focus across the firm .
New York:
Irwin McGraw-Hill.
Chicago Style
Zeithami, Valarie A, Bitner, Mary Jo.
Services marketing: integrating customer focus across the firm.
New York:
Irwin McGraw-Hill,
2000.
Text.
MLA Style
Zeithami, Valarie A, Bitner, Mary Jo.
Services marketing: integrating customer focus across the firm.
New York:
Irwin McGraw-Hill,
2000.
Text.
Turabian Style
Zeithami, Valarie A, Bitner, Mary Jo.
Services marketing: integrating customer focus across the firm.
New York:
Irwin McGraw-Hill,
2000.
Print.